At Amrutam Dairy, we take immense pride in delivering the finest traditional dairy products from Palghar, Maharashtra to homes across Mumbai. As manufacturers and suppliers of Pure Desi Methai, Milk Based Sweets, Buffalo Bilona Ghee, and Authentic Desi Ghee, we understand that customer satisfaction begins with transparency and trust.
Our return and refund policy reflects our commitment to maintaining the highest standards of quality and hygiene. We recognize that dairy products and traditional sweets require special care, which is why we've designed a policy that protects both product integrity and your peace of mind. Every item leaving our facility undergoes rigorous quality checks to ensure you receive nothing but authentic, fresh products that honor age-old dairy traditions.
We believe that clear communication about our policies helps build lasting relationships with our customers. Whether you're purchasing our handcrafted methai for a special celebration or stocking up on our pure buffalo bilona ghee for daily cooking, knowing your rights as a customer empowers you to shop with confidence. This policy covers various scenarios you might encounter and explains the steps we take to resolve any concerns promptly and fairly.
Quality Guarantee: We stand behind the authenticity and freshness of every product. If you receive any item that doesn't meet our quality standards—such as spoiled sweets, contaminated ghee, or products with broken packaging—please contact us within 24 hours of delivery. We'll arrange for immediate replacement or provide a full refund after verification.
Non-Returnable Items: Due to the perishable nature of dairy products and sweets, we cannot accept returns on items that have been opened, consumed partially, or stored improperly. Products showing signs of mishandling after delivery, such as those left unrefrigerated or exposed to heat, fall outside our return policy to maintain food safety standards.
Refund Process: Once we verify your claim through photographs or inspection, refunds are processed within 5-7 business days to your original payment method. For replacement requests, we expedite delivery to ensure you receive fresh products quickly. Our team personally reviews each case to ensure fair resolution.
Contact Us: For any concerns regarding your order, reach out to our customer support team with your order details and photographs of the product. We're here to listen and resolve issues because your satisfaction directly reflects on our reputation as trusted dairy artisans from Palghar.
Your trust in Amrutam Dairy's traditional recipes and pure ingredients drives us to continuously improve. This policy ensures that every customer experience matches the quality of products we've been proudly crafting for our community.
